Returns
At SAMA, we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to samagears.pk.
Video Proof
Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don’t have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped or tempered with.
Tampered/Damaged Seal
Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us immediately.
Refunds
Refunds are processed within 2-4 working days after the product is returned, inspected, and is accepted for a return. Refunds will be done only through the original mode of payment.
Shipping returns
To return your product, you should mail your product to:
INFINITY PC STORE
LG-05, Lower Ground, RJ Shopping Mall, Gulistan-e-Johar, Karachi.
0320-8240334, 0320-1254404
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] or 0320-8240334 for questions related to refunds and returns.